Let’s get you back to reading.

A story will not download

Check that the device is online and has free storage, then close and reopen ToRead. Try the download again on a stable Wi-Fi connection. If only one story fails, include its title in your support message.

Narration or word audio is silent

Raise the media volume, check silent mode and connected headphones or speakers, then try another story. If downloaded audio is incomplete, remove that download and download the story again while online.

A subscription is not recognized

Confirm that the device is signed in to the same Apple or Google account used for the purchase. Open ToRead while online and choose Restore Purchases. If access is still missing, send support the store, approximate purchase date, and transaction reference. Do not send full payment details.

Manage or cancel a subscription

Subscriptions are managed by the store where they were purchased. Removing ToRead from a device does not cancel billing. Cancellation normally takes effect at the end of the current paid period.

Edit or delete a reader profile

Use the profile controls in ToRead to edit or delete a local reader. Deleting a profile removes its local preferences, progress, favorites, and vocabulary activity. Downloaded stories can remain on the device until removed separately. See the Privacy Policy for details.

Report a story

Use the report option in the app or contact support. Include the story title, page, language, and a short description of the concern. Reports are reviewed; sending one does not automatically remove the story.

What to include in a support message

Useful details help us solve the problem without asking for unnecessary personal information.

• iPhone, iPad, or Android device model and operating-system version.
• ToRead app version and language.
• The exact steps before the problem and any error message.
• A screenshot, if it does not show private information.